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Customer satisfaction is our top priority!

SHIPPING
We take great care to ensure that you receive the goods you ordered in perfection condition. For this reason:

  • All orders are padded and securely packaged for their protection
  • To ensure your wabi-sabi products reach you in perfect condition we need a physical address location. That’s why we can’t accept PO Box addresses for shipping goods
  • You must enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

WITHIN AUSTRALIA
Goods shipped within Australia will be sent either by registered post or express post. The postage and handling charge for parcels sent within Australia is a AUD$9.00 flat rate.

TO PROTECT YOU, GOODS WILL NOT BE SHIPPED UNTIL WE VERIFY THAT YOU ARE THE LEGIMATE CARD HOLDER (even though your card may have been successfully processed).

This is a security measure to help prevent a person/s profiting in the use of stolen cards to purchase goods. Therefore we reserve the right to ring you to ensure that you are the legitimate cardholder. In cases where we find that your credit card has been stolen we will immediately notify you and arrange credit to your card for the cost of goods illegally purchased. No goods will be sent in this instance.

For this process and for delivery of goods, please allow up to 5 working days for standard parcels. While we make every effort to deliver by this time, all dates specified are estimates only. "Unfortunately, we are unable give a ‘guaranteed’ time of delivery."

INTERNATIONAL ORDERS
Credit card verifications also apply to international deliveries. The postage and handling charge for parcels sent internationally is a $AUD35.20 flat rate (except for New Zealand which is charged a flat rate of $AU26.50).

We ship to the following countries

Belgium Ireland Singapore
Canada Italy Sweden
Denmark Japan United Arab Emirates
France Netherlands United Kingdom
Finland New Zealand United States
Germany Norway  
Greece Saudi Arabia  

OTHER DELIVERY INFORMATION
It is the responsibility of the customer to inform Uemporia if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with our postal delivery services to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

RETURNS
Products can be returned if:

A. Uemporia has made an error in shipping the goods to you. Products must be returned in original condition. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue an exchange or refund unless the product/s are in a saleable condition upon return.

All returned products must be:

  • Unused, unopened and in original condition
  • Undamaged
  • Returned within 10 days of delivery.

Once the goods have been returned by Australia Post using registered mail, we will credit your credit card for the goods and cost of registered post.

OR

B. You receive damaged or faulty goods from us. You may return damaged or faulty goods within 10 days of receipt. In the event that you receive a defective or damaged product, it is your responsibility to notify us and then organise the return of the defective or damaged product by Australia Post using registered mail, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

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